Order Support

Order Support

Clear support from confirmation to delivery.

Whether you need to correct an address, understand an order update, ask about product compatibility or report an issue after delivery, the Postura team is here to help you identify the next practical step.

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Order confirmation Sent to the email entered during checkout.
Shipping time 3–5 business days.
Tracking Shared when dispatch information becomes available.
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Choose a support path

Start with the question that best matches your order.

Providing the right order details at the beginning helps our team understand what has happened and what options may still be available.

Order details and changes

Contact us promptly if you need to correct a delivery address, review an item selection or ask whether a cancellation is still possible.

Best handled before processing or dispatch begins

Tracking and delivery

Ask about dispatch information, tracking availability or a delivery update when a shipment appears delayed or incomplete.

Tracking is available after dispatch data is issued

Incorrect or damaged item

Let us know if the delivered item does not match the order or arrives with visible damage to the product or packaging.

Photos and the order number help us review the issue

Product compatibility

Ask about dimensions, monitor mounting, desk thickness, device fit or another compatibility detail connected to your order.

Include relevant measurements and product details

Before you contact us

Prepare the details that help us review your request.

A concise message with accurate order information can reduce unnecessary follow-up and make it easier to understand the current status of your request.

Use the email connected to the order This helps us match your message with the correct purchase information.
Include the order number You can usually find it in the order confirmation email.
Explain the requested change or issue State which item, address detail, delivery event or compatibility question needs review.
Add clear photos when relevant For damage or an incorrect item, include the product, packaging and shipping label where useful.
Your order journey

Understand what happens after checkout.

Order timing can vary by item and delivery circumstances, but most purchases move through the following stages before they reach your workspace.

  1. 01

    Order confirmation

    A confirmation is sent to the email provided during checkout. Review the products, quantities and delivery address.

  2. 02

    Order review and preparation

    The order enters processing. Address corrections, item changes or cancellations may no longer be possible once preparation begins.

  3. 03

    Shipping

    Postura uses a shipping time of 3–5 business days. Timing may be affected by weekends, holidays or carrier conditions.

  4. 04

    Tracking update

    When dispatch details become available, tracking information may be sent to the order email.

  5. 05

    Delivery review

    Check the shipment promptly and contact Postura if an item is missing, incorrect or visibly damaged.

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Time-sensitive requests

Contact us promptly when an order detail needs to change.

We will review the request, but changes cannot be guaranteed after an order has entered processing or has been dispatched.

Address correction

Review the delivery address immediately.

If an apartment number, street detail, postal code or recipient name is incorrect, contact Postura as soon as possible.

  • Provide the order number.
  • State the current address exactly as entered.
  • Provide the complete corrected address.
  • Changes may not be possible after dispatch.
Item change

Ask before preparation advances.

If you selected the wrong quantity, variation or product, send the corrected information promptly for review.

  • Identify the item that needs attention.
  • State the requested replacement or quantity.
  • Do not place a duplicate order unless needed.
  • Availability and processing status may affect options.
Cancellation request

Cancellation depends on current order status.

Contact us quickly if you no longer need the order. We will check whether processing or dispatch has already begun.

  • Include the order number and order email.
  • Clearly request cancellation.
  • Wait for confirmation before assuming it is canceled.
  • Cancellation cannot be guaranteed once processing begins.
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After delivery

Report an incorrect or damaged item clearly.

Keep the product, packaging and delivery information available while the issue is reviewed. Do not discard relevant packaging before contacting the Postura team.

01
Confirm what was ordered Compare the delivered item with the product name and quantity shown in the confirmation.
02
Photograph the issue Capture the item, visible damage, packaging and shipping label where relevant.
03
Describe the condition Explain whether the item is incorrect, incomplete, damaged or unsuitable because of a confirmed compatibility difference.
04
Wait for review instructions Our team will review the information provided and explain the next available step.
Report an Order Issue
Postura support

Use the contact method that works best for your order question.

Include your order number whenever possible so the team can review the correct purchase.

Store address
6901 Alto Rey Ave, Apt. B El Paso TX 79912
Order support questions

Quick guidance for common order situations.

These answers explain the usual next step without replacing a direct review of your individual order.

Contact Support
I did not receive an order confirmation. What should I do?
Check the spam, promotions and filtered folders connected to the email used during checkout. Also confirm that the payment attempt was completed. If you still cannot locate the confirmation, contact Postura with your name, checkout email and approximate order time so the team can review the request.
Can I change my delivery address after ordering?
Contact us as soon as possible with the order number, the address currently shown and the full corrected address. We will review the order status, but an address change cannot be guaranteed once processing or dispatch has begun.
Can I change or cancel an item?
Item changes and cancellation requests are time-sensitive. Send the request promptly and wait for written confirmation. Once preparation or dispatch has started, the requested change may no longer be available.
When will I receive tracking information?
Tracking information may be sent after the order has been dispatched and the carrier information is available. It can take time for a newly issued tracking number to display movement in the carrier system.
What should I do if tracking has not updated?
Allow time for the carrier system to register the shipment, especially shortly after dispatch, during weekends or around holidays. If the shipment remains without a meaningful update, contact Postura with the order number and tracking information for review.
What if only part of my order arrives?
Review the shipment confirmation and packaging information because items may sometimes have separate dispatch details. If the order still appears incomplete, contact us with the order number, the items received and the items still missing.
My order appears delayed. Is the delivery date guaranteed?
Delivery timing can be affected by carrier operations, weather, holidays, address issues and other circumstances. Postura uses a shipping time of 3–5 business days, but individual delivery outcomes are not guaranteed. Contact us if the tracking information shows an unusual delay.
Can you confirm whether an ordered product fits my setup?
Our team can review the product information you provide, but accurate compatibility depends on details such as dimensions, device weight, mounting pattern, desk thickness, available clearance and connection requirements. Include those measurements when contacting us.
Need order assistance?

Send the details and let us review the next step.

Include your order number, checkout email and a clear description of the request so the Postura team can understand the issue efficiently.

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