Returns & Refunds
A clear path for return questions.
If a Postura product is not suitable for your workspace, arrives damaged or does not match the order, contact our team before sending anything back. We will review the order details, product condition and available next steps with you.
Begin with review, not automatic approval.
Return eligibility can depend on the order, product condition, included parts, packaging, reason for return and any rights available under applicable law.
Request a review first
Contact Postura before returning an item. Unapproved shipments may be difficult to identify or process correctly.
Do not send items back without instructions
Keep order information ready
Provide the order number, checkout email, product name and a concise explanation of the return request.
Accurate details support a clearer review
Preserve the item and parts
Keep the product, accessories, manuals, hardware and packaging available while the request is being reviewed.
Missing parts may affect the available outcome
Refunds follow approval
When a refund is approved, it is generally issued to the original payment method after the return review is complete.
Payment provider timing may vary
Follow the steps in the right order.
Waiting for instructions before shipping helps protect the item and ensures the return can be matched with the correct order.
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01
Contact Postura
Explain why you are requesting a return and include the order number and checkout email.
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02
Provide supporting details
Add product measurements, condition notes or clear photos when they help explain the issue.
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03
Wait for review
The team will review the order information and explain whether a return or another solution is available.
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04
Follow return instructions
If a return is authorized, use the address, packaging and shipping guidance supplied for that request.
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05
Inspection and outcome
The returned item may be inspected before a refund, replacement or other approved outcome is confirmed.
Keep the return complete, protected and identifiable.
The condition of the product and the completeness of the returned package can affect how the request is reviewed. Avoid unnecessary use, modification or disposal of included parts while a return question is open.
The available resolution depends on the reviewed request.
Not every return question has the same outcome. The order history, item condition, product type and reason for the request may all be relevant.
Return the item using the supplied instructions.
When a return is authorized, follow the packaging, address and reference guidance provided by the Postura team.
- Use the correct return destination.
- Include the required reference information.
- Protect all parts during transit.
- Retain shipping documentation where available.
Some conditions may restrict return options.
Products that are materially altered, incomplete, damaged after delivery or otherwise unsuitable for resale may have limited return eligibility.
- Missing parts or accessories may affect review.
- Installation damage may limit available options.
- Used consumable or hygiene-sensitive items may be restricted where applicable.
- Applicable legal rights remain unaffected.
A return may not be the only available next step.
Depending on the issue, the team may request more information or discuss another practical resolution before a return is arranged.
- Compatibility clarification.
- Missing component review.
- Incorrect item review.
- Damage documentation and next-step guidance.
Document the issue before changing or discarding anything.
If a shipment arrives damaged, incomplete or different from the order confirmation, keep the item and packaging available and contact Postura promptly.
Approved refunds move through several stages.
A return being delivered does not always mean the refund is immediate. The item may need to be identified, inspected and matched with the approved request first.
Return received
The shipment must arrive at the instructed destination and be matched with the correct request.
Condition reviewed
The item, included parts and reported issue may be inspected before an outcome is finalized.
Refund approved
When approved, the refund is generally issued to the original payment method used for the order.
Provider processing
The time required for funds to appear can vary depending on the bank, card issuer or payment provider.
Contact Postura before sending an item back.
Include the order number, checkout email, product name, reason for the request and clear photos where relevant.
Practical guidance before you begin.
These answers describe the usual review process. Individual outcomes depend on the order and the information available.
Can I return an item without contacting Postura first?
What information should I include in a return request?
Does submitting a request guarantee that the return is approved?
What if the item has been assembled or installed?
Should I keep the original packaging?
Who pays for return shipping?
When will an approved refund appear?
What if my item arrived damaged or incorrect?
This page provides general return and refund guidance for Postura orders. It does not limit any rights or remedies that may be available under applicable law.
Send the order details before sending the product.
Contact the Postura team with your order number, checkout email, product condition and reason for the request so the available next step can be reviewed clearly.